Returns& REFUND POLICY

How do I cancel an order on classycat.in?

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us at [email protected] with your order number mentioned in the subject line.

In case you would like to cancel the order after it is dispatched, you can simply refuse to accept the order and inform us of the same via email. The paid amount will be credited back to your account within 7 Days.

Return Policy:

Products are eligible for return if they are received in a damaged or defective condition. The same needs to be conveyed to our team within 7 working days of receiving the package. We ensure that a brand new replacement is shipped to you at no additional cost. Please make sure that the original product tag and packing is intact when reverse pick up is made.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person.

In rare cases where the quality or size of the product is an issue, we would require you to ship the product back to us in a safe condition within 7 working days from the day of delivery. Once we receive the product back in our office, we would issue store credits for the same value of the product. Please note that this case is only applicable in case the product is unused.

Return is not applicable for bulk or corporate orders.

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Also, Certain products (Cleankey, Squeezy band etc.) where personal hygiene is a part of the product use case are not applicable for return. For such products, this note is mentioned directly on the product page.

Our team takes the utmost care with respect to the quality of each product and tries to ensure that the item reaches you safely. However, we understand that sometimes fragile items are damaged during transit. In such cases, reach out to us within 7 working days from the date of delivery.


Email: [email protected]

In case of any queries regarding the product you wish to order, feel free to reach to us and we would be happy to share real-time product photos and videos via WhatsApp/email/other channels. Our WhatsApp number is +91-9567533315

Shipping

To return your product, you should mail your product to: SPARKS, Vyaparabhavan A Block, Cairthas Jn, Kottayam, Kerala, India- 686630.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  The paid amount will be credited back to your account within 7 Days.

If you are shipping an item over 1000₹, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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